Fairtide
Privacy policy
Last updated October 17, 2026
This policy explains how Fairtide Capital and its operating service companies (currently Elevator Needz) handle information about the customers we serve through the Fairtide platform. We operate in Florida and the United States.
What we collect
- Your name and contact details, such as phone number, mobile number and email address.
- The service address where we work.
- Details about the equipment we service.
- Visit records, including what was done, parts used and inspection results.
- Photos and signatures taken during service.
- The technician's location while they are on the way to a job, so we can estimate the arrival time.
Why we use it
- To provide and bill for service.
- To schedule visits.
- To send visit reports and, if you agreed, arrival text messages.
- To keep safety and maintenance records for your equipment.
Who we share it with
We share information only with the service providers that run the platform for us: cloud hosting, email delivery and text message delivery. They may use it only to provide those services to us.
We do not sell your information. Mobile numbers, text message opt-in data and consent are never shared with third parties for their marketing.
How long we keep it
We keep service records for as long as they are needed for safety, warranty and legal record-keeping. Other information is kept only as long as we need it to serve you.
Security
Information is encrypted in transit and at rest, and access is limited to people who need it to do their work.
Your choices
- Opt out of text messages at any time by replying STOP. See the text message terms.
- Ask to see, correct or delete your information by emailing thomas@fairtide.capital. Some service records may need to be kept for safety or legal reasons; if so, we will tell you.
Changes
If we change this policy, we will update it here and change the date at the top.
Contact
Fairtide Capital, Florida, United States. Email thomas@fairtide.capital.