Fairtide visit updates
How customers opt in to visit texts
Last updated October 17, 2026
Fairtide Capital and its operating service companies (currently Elevator Needz) send one text when a technician is on the way to a scheduled service visit. We only text customers who have agreed to it.
How consent is collected
- Verbally at booking. When a visit is scheduled, the dispatcher asks the customer and records the answer in our system.
- In writing on service agreements. Service agreements include a written consent line the customer can accept.
Consent is not required to purchase service.
Dispatcher script
Dispatcher: “We can text you when your technician is on the way to a scheduled visit — usually one text per visit. Message and data rates may apply. Reply HELP for help or STOP to opt out anytime. Our terms are at legal.fairtide.capital/sms-terms and our privacy policy at legal.fairtide.capital/privacy. Would you like these texts — yes or no?”
Customer: “Yes.”
Dispatcher: “Great — we've noted that, and you'll get a text now confirming you're signed up.”
If the customer says no, the dispatcher records that and no texts are sent.
What we record
- Consent status (agreed or declined)
- Method (verbal at booking, or written on a service agreement)
- Date and time
- Who recorded it
The consent control
Messages the customer receives
Enrollment confirmation, sent right after consent is recorded:
Fairtide: You're signed up for visit texts from Elevator Needz. Usually 1 msg per visit. Msg&data rates may apply. Reply HELP for help, STOP to opt out.
Arrival notice, sent when the technician is on the way:
Fairtide: Rusty from Elevator Needz is on the way, arriving around 10:30 AM. Reply STOP to opt out.
Reply to HELP:
Fairtide visit updates: technician arrival notices. Msg&data rates may apply. Reply STOP to opt out. Help: thomas@fairtide.capital
Written consent line on service agreements
I agree to receive text messages from Fairtide and its service companies about my service visits, such as arrival notices. Message and data rates may apply. Reply STOP to opt out. Consent is not required to purchase service.